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Return and Exchange Policy

Return & Exchange Policy makes returns and exchanges fast and easy for our dealers.


Easy Returns or Exchanges

We accept returns and exchanges on new and unused products within 30 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee. 

RMA (Return Merchandise Authorization)

Dealers must first contact and obtain an RMA number. Simply give us a call or send us an email with your order number and we'll gladly issue an RMA for qualified returns.

Returns without an RMA number will not be accepted.

Return Shipping

Dealers and their customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, is not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.

International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to will be deducted from the customer's refund amount.



Refunds will be given to qualifying returns with a valid RMA - please note, shipping fees are not refundable. Please allow 7-10 business days after processing for refund to appear as a credit on your bank statement. A restocking fee of 15% may be applied to returns with missing or damaged parts.  Dealers may also choose to have refunds given as store credit.


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