Refund policy

We accept returns or exchanges on new and unused bidet seats and attachments within 30 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. 

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15%-25% restocking fee. 

Returns must be received within 30 days from the date of RMA issuance or will be rejected for refund.

Bidet toilet combination units and open box items are on final sale and returns are not accepted (manufacturer warranty applies in the event of damage or defect).

Return Shipping

Customers are responsible for return shipping fees.  Within the US, returns must be shipped via UPS or Fedex with insurance, BidetKing.com is not liable for damages incurred during shipment.  Return shipping address will be given when RMA number is issued.  DO NOT ship returns to our corporate mailing address.

Refunds

Refunds will be given to qualifying returns with a valid RMA.  Please allow 7-10 business days after processing for refund to appear as a credit on your bank statement.  A restocking fee of 15% may be applied to returns with missing or damaged parts. Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.