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Shipping Policy

Shipping & Delivery warehouses its own inventory so we can ship your order FAST.


Dropship / Single Unit Orders

Shipping Rates

Dropship and single unit orders will be charged subsidized shipping rates at the time of order. We ship UPS and by special request, USPS. Shipping rates are calculated automatically during checkout. If you have your own shipping account that you'd like us to bill, we can accomodate that as well - just contact us.

Packing Slips

Email us your own branded packing slip when you order and we'll put it inside the package.  Your customer will never know our company was even involved.  Seamless!


Bulk Orders

Shipping Rates

For bulk orders, shipping rates are calculated based on quantity ordered.  Pallet orders will ship via freight, and depending on the order, we may be able to offer free shipping incentives.  These are negotiated and calculated on a case by case basis so contact us with your requirements and we'll get it to you as quickly and cheaply as posssible. 


Delivery Times

Our Shipping Pledge

Orders received by 1PM PST ship same day in most cases. We ship all orders within 2 business days.

Average Delivery Times

Orders shipped to the West coast usually take 1-3 business days. Orders shipped to the East coast usually take 3-5 business days. Orders to Canada take 5-8 business days.

Local pickup

Yes, we offer local pickup from our warehouse in West Covina, CA M-F 10AM-6PM. Give us a call during business hours to schedule an appointment.

Expedited Shipping

Give us a call during business hours to get an expedited shipping quote.




- We are sorry, but we do not offer COD shipping services - all orders must be paid for prior to shipment.
- Please allow 5 - 7 business days for delivery (depending on your location) before contacting us regarding the status of your order. Due to our high volume of calls, order status inquiries should only be made by sending us an email.
- Tracking numbers will be emailed to the customer as soon as orders are shipped. Smaller items such as hand bidets, travel bidets and spare parts are sent by US Parcel Post. In most cases, there will be no tracking number for smaller items sent by US Postal Mail.
- Tracking information is usually available 24 hours after order is shipped.
- Money order payments must clear prior to shipment.

Have a question? Call 1-888-310-4511   |    We're open M-F 9AM - 5PM PST
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